Refund & Cancellation Policy

Last updated: July 2026

At 4K IPTV Service, customer satisfaction is our priority. We encourage all prospective users to test our service with a 24-hour trial prior to purchasing long-term subscriptions.

1. Refund Eligibility

We offer a 7-Day Money-Back Guarantee under the following specific technical conditions:

• Our technical team is unable to resolve a critical server outage or activation failure within 48 hours of purchase.
• You purchased a subscription by mistake and have not activated or streamed using the provided credentials.

2. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• Low internet speeds or ISP throttling on the user's end preventing smooth streaming.
• Customer changes their mind after activation and full use of the service line.
• Account suspensions resulting from a breach of our Terms of Service (e.g., streaming on multiple devices simultaneously on a 1-connection plan).
• Incompatibility caused by third-party hardware or outdated non-supported apps.

3. How to Request a Refund

To submit a refund request, please contact our support team at support@4kiptvservice.net with your order ID, registered email address, and a detailed explanation of the issue.